Getting your money back.

Lessons and lesson packs

Before we start

Changed your mind before your first lesson? Full refund, no questions.

Part-way through a pack

Refund on all unused lessons at any time. Lessons already taught are charged at the single-lesson rate of $50 rather than the discounted pack rate, since the discount was for committing to the whole pack. Example: you buy the 10-pack at $450, take 3 lessons, and ask to stop — you’re refunded $450 − (3 × $50) = $300.

If a lesson wasn’t good enough

Tell me. If you were genuinely dissatisfied with a lesson, I’ll refund it or teach it again, whichever you prefer. I’d rather fix it than keep money from someone who feels short-changed.

Missed lessons

Cancelled with under 24 hours’ notice, or didn’t turn up: that lesson counts as taught and isn’t refundable. Anything I cancel is always returned to you.

The Tea Room

• Single class — refundable any time before the class starts. Once it’s run, it’s run.
• Monthly pass — refundable pro rata for classes not yet held. If you’ve attended two of four and want to stop, you get half back.
• If I cancel a class, it’s added to your pass or refunded, your choice.

Sound Check

Refundable in full any time before I’ve sent your assessment.

Once I’ve sent it, it isn’t refundable — the work is done and it can’t be returned. The exception: if your recording turns out to be unusable, I’ll tell you and refund you rather than guess at an assessment. I won’t take your money for a diagnosis I can’t honestly make.

Native Phrase Lab and premium unlocks

14 days, no questions asked — even after you’ve used it.

Legally, digital products delivered immediately can be sold without a cancellation right, and most sellers take that option. I don’t. If it isn’t what you expected, tell me within 14 days and I’ll refund you. Your access is then switched off, which I think is fair both ways.

Beyond 14 days I’ll consider it case by case, and I lean towards saying yes.

Corporate programmes

Corporate work is confirmed in writing and refunds follow whatever we agreed there. As a default: full refund more than 14 days before the first session, 50% within 14 days, and sessions already delivered are payable. Anything I cancel is refunded in full.

How to ask

Message me through the contact form or simply reply to your payment receipt. Tell me what you bought and roughly when. You don’t need a reason, and there’s no form.

I aim to reply within two days and to send the money back within five working days of agreeing it. Refunds go back the way they came — to your PayPal account or your card via Gumroad — and how quickly it appears is up to them, not me.

Your statutory rights

Nothing here reduces any right you have by law where you live. UK and EU consumers in particular have statutory cancellation rights on distance purchases, and this policy is written to be more generous than those rules require, not less.

Why it’s written this way. I’d rather refund someone quickly than have them feel trapped by a teacher. Most people never ask, and the ones who do usually come back later.

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