The deal between us.

1. Who you’re dealing with

This site and everything sold through it is operated by James Templeton, trading as Easy English with James, an individual sole trader.

You can reach me through the contact form, and I read every message myself. There is no support team — it’s me.

Using this site, or buying anything through it, means you accept these terms. If you don’t accept them, please don’t buy anything.

2. What I sell

• One-to-one lessons — live online English tuition, individually or in prepaid packs.
• The Tea Room — a live conversation class, sold per class or by a four-class pass.
• Sound Check — a recorded video assessment of your pronunciation, sent to you.
• Corporate training — programmes delivered to teams, arranged individually and confirmed in writing.
• Digital products — Native Phrase Lab and premium access to material on this site.

Free material on this site is free. I may add to it, change it or remove it at any time, and nothing free comes with a guarantee that it will still be here tomorrow.

3. Lessons: booking, cancelling and expiry

Booking and paying

Lessons are private, one-to-one and sixty minutes long, on Google Meet. You book and pay through Calendly, and payments are processed by Stripe. Prices are in US dollars:

• One lesson: $65.
• Ten lessons: $590.
• Twenty lessons: $1,100.

Cancelling and rescheduling

You can reschedule or cancel for free up to 24 hours before your lesson, using the link in your confirmation email. With less than 24 hours’ notice, or if you miss the lesson, it’s charged in full (or counts as used if it’s from a pack).

If I have to cancel, whether it’s illness, an emergency or a technical failure at my end, you can reschedule or have a full refund for that lesson, whichever you prefer.

Lateness

Lessons finish at their scheduled time. If you’re late, we work with the time that’s left. If I’m late, you get that time back.

When packs expire

A ten-lesson pack is valid for 6 months from the day you buy it, and a twenty-lesson pack for 12 months. Any lessons you haven’t used by then expire.

Refunds

How refunds work for single lessons and packs is written out in plain English in my refund policy.

Is it the right time for lessons?

Lessons work best for learners at B1 (intermediate) level and above, and A2 (pre-intermediate) is the minimum. If, after we’ve had a lesson together, I honestly think lessons aren’t right for you yet, I’ll tell you and refund that lesson.

Any questions about lessons or a booking? Email me at james@easyenglishwithjames.com.

4. Digital products and access

When you buy a digital product you receive a personal licence to use it yourself. You may use it on your own devices, for as long as the product exists. A Native Phrase Lab key works on up to 5 of your devices at a time, and a device that hasn’t used it for 30 days frees its place automatically.

Digital products are delivered instantly. At checkout you confirm you want instant access and understand that this ends your right to cancel, so once your key or download has been delivered it can’t be refunded unless it’s faulty or not as described. The details are in my refund policy.

You may not share, resell, republish or redistribute it, or pass your unlock key to anyone else. Keys are issued per purchase, and a key found circulating publicly will be disabled.

I add to these products and improve them from time to time, and anything I add to a product you have bought is included in your purchase at no extra cost. I don’t promise a schedule, a particular new feature, or that updates will continue for any set period.

I intend to keep these products available and working, but I can’t promise a specific product will exist forever. If I ever retire one, I’ll give existing buyers reasonable notice and a way to keep what they can.

5. Behaviour

The Tea Room and group sessions are shared spaces with people who are nervous about speaking. I ask everyone to be patient and kind, and I’ll remove anyone who isn’t — without a refund for the remainder, if the behaviour was serious.

Lessons are for learning English. I reserve the right to end a lesson or decline future bookings if someone is abusive, and to refund unused lessons if I do.

6. What I don’t promise

I’ve taught for over a decade and I’ll give you my honest professional judgement. But I cannot guarantee an outcome: not a specific IELTS band, not a job, not a visa, not fluency by a particular date. Progress depends on how much work you put in between lessons, which is not something I control.

Nothing here is legal, medical, financial or immigration advice.

Live sessions depend on the internet. If a session is badly disrupted by a technical problem, tell me and I’ll repeat or extend it.

To the extent the law allows, my liability for anything connected to these services is limited to the amount you actually paid me for the service in question.

7. Changes to these terms

I may update these terms. The version published here at the time of your purchase is the one that applies to it. Material changes will be dated at the top of this page.

8. Governing law

I am a British national living and working outside the UK. These terms are governed by the law of England and Wales, and nothing here removes any statutory right you have as a consumer in your own country.

Written by a teacher, not a lawyer. I’ve tried to write these plainly rather than defensively. If anything here is unclear or seems unfair, tell me and I’ll look at it again.

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